8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Identifies marketing channels such as online advertising and social media to promote the opening of new stores.
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Level 2 Behaviors
(Light Experience)
Reports the issues and challenges faced while opening new stores to management for analysis.
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Level 3 Behaviors
(Moderate Experience)
Handles and addresses issues or challenges to ensure seamless retail store launching.
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Level 4 Behaviors
(Extensive Experience)
Monitors KPIs such as sales, foot traffic, and customer satisfaction to assess the launching success.
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Level 5 Behaviors
(Mastery)
Establishes checklists that detail the actions and processes to adhere to when initiating the store's opening.
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4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Documents various cost accounting problems along with their relevant solutions.
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Level 2 Behaviors
(Light Experience)
Gathers accounting data and information required to generate various department reports.
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Level 3 Behaviors
(Moderate Experience)
Handles various cost accounting projects to provide increasingly accurate product cost information.
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Level 4 Behaviors
(Extensive Experience)
Ensures that the timing of expenses is accurately planned for within the company's accounting policies.
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Level 5 Behaviors
(Mastery)
Establishes accounting policies to support global activities and leads its implementation.
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Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Identifies risks, issues, and challenges in the payroll administration process.
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Level 2 Behaviors
(Light Experience)
Processes tax forms and financial documents to comply with tax laws and avoid penalties.
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Level 3 Behaviors
(Moderate Experience)
Reviews crucial payroll invoices and data to help employees with payroll-related concerns and resolve discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Monitors all payroll activities to drive the accomplishment of our organization’s payroll administration objectives.
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Level 5 Behaviors
(Mastery)
Forecasts the impact of technological changes on the systems integrated with our payroll administration processes.
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8 soft skills or competencies (core competencies) for Retail Store Operations Administrator
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Explains how taking corrective action can minimize business risks.
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Level 2 Behaviors
(Light Experience)
Seeks training opportunities to improve one's job performance.
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Level 3 Behaviors
(Moderate Experience)
Prioritizes tasks and clears up any confusion among conflicting priorities.
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Level 4 Behaviors
(Extensive Experience)
Provides prompt and clear responses to team members' questions and concerns.
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Level 5 Behaviors
(Mastery)
Fosters a culture that promotes innovation to encourage others to try and do different things.
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Summary of Retail Store Operations Administrator skills and competencies
There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.